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FAQ

Where is my order? How can I check the order status?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 3-5 business days of the order being placed. All orders will take 2 - 3 weeks while International orders will take 3 - 5 weeks. This may still vary, depending on the availability of the carrier provider, custom investigation, and location.

How much is shipping?
For a limited time. We are currently offering free shipping worldwide.

Do you charge a cancellation fee?
We do not charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

We also offer a 60-day 100% satisfaction guarantee!


How do I contact you?
Reach out to us via the contact form that can be found here or email us at support@propolish.in.